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| OK... "Device." I lost my "device," and when your company sold me a new "device," they also sold me a new "account." | |
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| Oh, they didn't switch the new device onto your old account? | |
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| No, so when I called up to fix that, they cancelled the old account, and then charged me for early termination AND activation. | |
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| So any word on when I get the credit approved? | |
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| No one here can help you. | |
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