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Ted is a quality supervisor for an outsourced customer service call centre. He has called Chen in to talk about the quality of his calls recently.
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| Hey Chen, your call quality scores have really drifted off recently. Is there a problem? | |
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| I'm sorry, I guess I've just taken my foot off the gas a bit. The scores are still acceptable aren't they? | |
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| Yes, just. However, they were much better when you first started a year ago. But in the past few months, you dont seem very enthused. What's changed? | |
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| Nothing, I just dont think I'm enjoying the job as much anymore. All I do here is take calls and I dont feel like I'm really creating anything worthwhile. | |
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| Well if you want to create something, you can take part in the bake sale Sandra is running to raise money for her kid's school. | |
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| I dont think that's really for me. | |
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