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RSM's talking to the L2's on APS
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| Sid, What do you know about APS | |
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| Auto Parts Selection (APS) is a step within the Delta dispatch process that helps you to quickly select the parts to be dispatched. | |
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APS makes your job easier and helps in 1) Reducing Repeat Dispatch (RDR) and the Average Handle Time (AHT).
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| Great... That looks like a great tool also I heard it does make your job easier.. | |
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| Yes it does, in addition to helping me select the right part it also helps reduce repeat dispatch and AHT | |
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Use APS on all eligible calls, Ask your TSS/TM for any issues on usage or write in directly to us at GGN_NEQ_RSM@dell.com
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| Do your Team members know how to use it.. | |
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| Yes Sir, I have trained my entire team and keep guiding them to use it on all eligible calls | |
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