|
Two Investor Services Representatives are talking about the "Password" change.
|
|
|
|
 | |  |
| Bob, you know with this whole PIN changing to Password thing - what about the IVR? | |
 | |  |
|
 |
| | |
| They still use the same PIN number, we just need to call it a telephone password. | |
| | |
|
|
|
|
|
|
|
|
|
| | |
| When clients call up and ask to reset their password, we can clarify if its their Telephone password or Online Password. | |
| | |
|
|
|
|
|
|
|
| | |
| So client's will have two passwords? | |
| | |
|
|
| | |
| Only if they have nominated a new Alphanumeric password online. | |
| | |
|
|
|
