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Friday Morning and students are working on the breakfast cart.
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| Good Morning Mr. Johnson! It's good to see you again. Would you like to treat yourself to a delicious bakery item and hot beverage this morning? | |
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| Good Morning Susie! Yes I would. Your special sounds perfect. | |
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Susie uses this as an opportunity to remind the customer about the customer appreciation cards.
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| Great. That will be $2.50 and another punch on your customer appreciation card. | |
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| Oh darn, I always forget to bring my punch card. | |
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Susie's appreciation and customer friendly conversation has ensured that this customer will be returning again soon.
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| Oh that's ok. To show our appreciation for your business, we now keep them on the cart for your convenience. After 10 punches, you receive a complimentary food or beverage item. | |
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| What a great promotion to keep your customers coming back. Thanks for the breakfast. See you next week! | |
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