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| Hey Dave, What is Customer Centricity? | |
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| Joe, it's as simple as putting the customer at the center of everything we do. | |
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| Oh, I get it. But wait, who is the customer? | |
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| Great Question! The customer can be represented by many different roles, such as the broker, the employer or the employee. | |
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| So, when I stayed on the phone longer than normal today to help this disability claimant, is that Customer Centricity? | |
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| You got it Joe! Check out the Customer Centricity board for more information! | |
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