I used to work for AOL tech support. It was the worst job I ever had. Naturally, it left me with much StripCreator fodder. Pretend this is in a call center.
Welcome to AOL customer support, my name is Ivy, how may I help you?
Um...yeah...my AOL CD isn't working. It just makes funny noises.
On our computers is a list of questions we have to ask, in order, depending on the problem.
Sir, could you check and make sure your CD is insterted properly? The label needs to be facing up.
Oh. Facing UP you say?
I used to skip over questions I thought weren't needed cause after all, people aren't THAT stupid. Then I lost all faith in humanity.
Yes sir.
I didn't want to scratch the shiny side. Are you sure it will be okay?