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Customer Waiting in the Queue
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| Hi Anu, I hope you have a watch on your team's Queue.. We have high number of customers waiting to speak to us. | |
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| Yes Anmol. I have a close watch on the Queue. I am also ensuring that the SME's are there to help RE's with Delta issues. | |
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QBR in Chandigarh between 4 and 6 pm
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| Great Anu! Chandigarh is having a QBR from 4pm till 6pm. Calls would be routed to us and we need to ensure Off Phone activities like ACW, AUX are minimized.. | |
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| Hmmm... This means we would have more customers waiting in the Queue if we do not control our AHT. What is the current AHT, Anmol? | |
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Minimize AUX usage in teams
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| Yes Anu. We need to ensure we have maximum RE's available to take calls. The current AHT is at 23 mins which includes an ACW of 2.5 mins. | |
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| I better update my team about it and also tell my colleagues to minimize AUX's in their teams.... | |
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