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| Don't forget to use your Relationship Care on EVERY call | |
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| What? If you ask me to do one more thing I'll throw this deployed through the window | |
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| How else will your cardmember know why they should use their card if we don't tell them? | |
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| ok, but when do I fit that into my call...Before cell phone capture, Before updating the contact history, Before servicing the account, or Before making a personal connection with my caller? | |
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| Everything you mentioned is a BIG part in the C.A.R.E customer principles. When you visit an amusement park do you want to ride on the rides or eat the food or enjoy the cleanliness of the park? | |
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| I would want all of that. OK, I get it!! One thing builds on another to make the perfect interation. It's all building blocks so I'll build the relationship one brick at a time. | |
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