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| This customer satisfaction survey is therefore quite important, and we ask that you consider each question carefully and answer each question honestly. | |
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| We don't want to put too much pressure on you, but your answers to this survey will affect how we do business with every single entity on the planet. | |
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| So, for the purposes of this survey, YOU are our customers. You are Southwestern truck drivers, Northeastern politicians, Westnorthern gloomy teenagers, | |
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| Eastsouthern dog groomers, and good-old, Mid-American meateaters! Be proud, sir, for you are UNITED AIRLINES, INC.!" | |
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