|
Lost Sales Call- Introduction...
|
|
|
|
 | |  |
| Good morning, my name is Kai from the Company Qualiance. I'm calling on behalf of the Caterpillar construction equipment dealer Zeppelin. | |
 | |  |
|
 |
|
|
|
|
|
|
| | |
| Zeppelin is conducting a study of firms that decided against purchasing CAT mini excavators and chose competitor equipment. | |
| | |
|
|
|
|
|
|
|
|
| | |
| Zeppelin's intention with this study, is to improve service quality and achieve even more intensive focus on customer needs. Would you mind if I asked you a few questions? | |
| | |
|
|
|
|
