I've never done tech support, and I have almost always worked for myself, but working in entertainment and especially rock and roll and theatre can be a pain in the ass because EVERY single artist is CONVINCED that THEY and THEY ALONE are the CENTRE OF THE KNOWN UNIVERSE.
(It's a fact.)
After listening to one pissy, sawed-off little bitch on tech crew spew snotty remarks at me for about 10 minutes, I simply said "If you don't think I know what I'm doing, I highly suggest you get your bony little ass to a phone and call somebody who does, because you can go fuck yourself."
Then I went to lunch and headed home and for all I care, the show closed that day. This is the same house that lost a fuck off huge lawsuit after they sent a busboy, (yeah, a busboy) who could barely speak English up on a cherry picker lift to change a lamp, and it fell over and crippled the poor bastard because they didn't extend the support outriggers.
I had the chicken, I think.
(For lunch)
Love,
bunner
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I wanted my half in the middle and I wound up on the edge.