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| Someone calling themselves a "Customer" says they want something called "Service". . . . | |
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| You do know that's what we do, right? We're a tech support company. Tech support is a service. | |
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| Well another caller wanted me to connect her to the girl at the take-out window. I told her we don't do restaurants and passed that one on to you. | |
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| She was calling from one of our bank clients and was having trouble connecting to the drive-up window. There is no take-out window at a bank. | |
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| Another caller was breathing heavy and I asked him if something was wrong and he said he couldn't find a pen so he was steaming up his window so he could write a number down with his finger. | |
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| This is so much more common than you might think. | |
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