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The trouble with CSR's....
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| Hey I told one of our customers to call you because she said that the inventory levels on her account didnt match her records. | |
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| Well, what does that have to do with me? Sounds like a CSR data entry error, not an IT problem... | |
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| Well, she was checking her inventory on our website, so it must be a computer problem right? | |
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| If by "computer problem" you mean "We should make IQ tests mandatory for all CSR's", then yes - its a computer problem. | |
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...is that they don't listen.
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| So when do you think you can have that fixed? | |
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| Let me get my cattle prod...I mean, toolkit...and I'll be right with you. | |
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