Today we will spend the entire day with our sales guru, David. He will teach our consultative sales techniques.
Wait a minute. I thought we were just taking orders?
To Lands' End you are more than just an order taker. Sometimes our clients aren't aware of all our products and how beneficial we can be for their business.
So... "Up-sell" them.
We don't use that term. We like "suggestive sales".
