All comics by aneesdell

 

APS Compilance by aneesdell 6-11-13
Parag doing a dip check on APS assesment Hey Ravi Did you take up the APS assesmment Yes Boss .. I did it , also all my team has done it 100%	Assesment is Available at the following Link https://dtt.us.dell.com/Tools/Delta/APS/Assessment.asp Great Work Ravi... Its very simple, just one question	NEQ compilance is at 60% I am Proud of You , also inform all your colleages to take it up I will get it done from all teh members of NEQ for Day end today

 

RDR learnings for NEQ by aneesdell 6-11-13
RDR Analysis for Week 14 and 15 Ravi do you know what is our major failure on RDR No Sandy... what are your findings ?	56 % of RDR failure is due to wrong address updation The major failure is wrong address updation Lets discuss this in TM/TSS huddles and inform all, We can easily fix this issue	RDR for NEQ is 3.5% and can be reduced to < 2% by ensuring correct address updation Thats right, this can be easily fixed, lets all ensure we update our teams and colleages I will personally ensure all my team members update the address correctly .

 

Resolution Kit Videos Now available Online by aneesdell 6-14-13
Resolution Kit Videos.. Do you know Where are the Resolution Kit Videos.. Yes Rohit they are installed on the Firestone All in One system Available in the bay	Resolution Kit videos now available Online Right, In addition to the AIO system in the bay, the videos are also available online at the link given below Thank you so much Rohit for all the videos this makes it so much easier to help our customers	Use the resolution videos to resolve issues faster.. send us more issues that you want us to add at GGN_TEO@dell.com You are welcome Lisa, Its our endevour to make it easier for you to help our customers resolve issues faster Thanks Rohit , I would definately use the videos whenever i need help and resolve issues faster.

 

Auto Parts Selection ( APS) by aneesdell 6-19-13
RSM's talking to the L2's on APS Sid, What do you know about APS Auto Parts Selection (APS) is a step within the Delta dispatch process that helps you to quickly select the parts to be dispatched.	APS makes your job easier and helps in 1) Reducing Repeat Dispatch (RDR) and the Average Handle Time (AHT). Great... That looks like a great tool also I heard it does make your job easier.. Yes it does, in addition to helping me select the right part it also helps reduce repeat dispatch and AHT	Use APS on all eligible calls, Ask your TSS/TM for any issues on usage or write in directly to us at GGN_NEQ_RSM@dell.com Do your Team members know how to use it.. Yes Sir, I have trained my entire team and keep guiding them to use it on all eligible calls

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