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| Your client called today about that backup issue you were working on. You chose the incorrect connection type, which is why the backups didn’t work. | |
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| I see – I selected the wrong connection type. That was the problem. | |
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| After changing the connection type, did everything work correctly? What was the right connection type needed?†| |
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| Yes, after changing to IP transport, everything worked! | |
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| I will review the changes you made so I can avoid that error in the future. I will check in with the client next week to ensure things are still working fine. | |
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| Now THAT sounds like a plan! | |
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