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| Thank you so much! I am looking forward to your update. | |
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| I will spend the next hour personally looking at the issue and getting in touch with the previous engineer that worked it. We will work on this and I will call you before the day is up with an update. | |
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| Yes, ticket number 202240. | |
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| By chance, were you given a task number by any of my colleagues our remote support team for the issue? If not, no worries, I will look up the history of the support via your account record? | |
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| Thank you. This has been a very frustrating issue for us. | |
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| I understand that your backups are very important to your business. I apologize for the issue still being unresolved. | |
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