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| Focus on lending - build pipeline - manage the cross sales & client through to completion | |
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| RD's & LD's on board with timely regular updates that keep the focus | |
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| 7 day governance put in place with LMM and RMM checks to contact clients when we say we will and follow up | |
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| weekly updates into the detail of whats completing when and why - any barriers challenged and removed | |
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| Self Gen included as a major part of Elite and rankings - raised profile | |
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| OBC regional days with packs sent to BM's and briefing by conference calls, RD setting expectations | |
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