|
|
|
|
 | |  |
| Hey, this program is great, but it has some really nasty bugs that make it a loss less enjoyable to use. When is it likely to be patched? | |
 | |  |
|
 |
 | |  |
| Well I have checked with the programmers involved and they are busy on another project. Maybe April? | |
 | |  |
|
|
|
|
|
 | |  |
| ...thanks for the advice on how to get around the big bugs in the program. They have been really helpful! I am wondering, though... patch? | |
 | |  |
|
 |
 | |  |
| That project in March has run over-time, so the patch has been delayed. The boss has told me it will be out in July. | |
 | |  |
|
|
|
|
|
 | |  |
| ...so I have started using a few other programs in the meantime, and I am saving up for Dreamweaver. Whatever happened to that patch, incidentally? | |
 | |  |
|
 |
 | |  |
| Here's a hint: I am the tech support guy for this product, but I am the only staff member assigned. Getting the idea? | |
 | |  |
|
|
|
|
This was my life for a year, working for a company doing tech support for a product which the company had no interest in, had no plan to upgrade or patch (despite a bug list literally two typed pages long), and which had only one staff member assigned to it (yes, me) at the time I quite to go back to university. It always gave me an odd feeling when I asked for news of a patch or new version, was told a pile of lies, lies which I knew were lies, which I then dutifully passed on to users.
Tech support is so much fun!!! Just ask LadyJ, she'll back me up...
---
This signature has performed an illegal operation and has been shut down.